BMS (Journal)


By the end of this unit you need to reflect on the topics you have studied in the past two weeks and how you will be able

to apply it to your personal and/or professional life.

Write a short (approx 200-300 words) Journal Entry to explain:
The key things you learned during the last two weeks
How can they relate to the workplace?
How they can aid your personal and professional development?
Remember to be specific and give examples.


Unit 3: Effective Managerial Performance

Organisations can only achieve their goals through the efforts of their members (staff) and therefore the role of the

manager in communicating vision, strategy, goals and objectives to staff is of paramount importance.

Managers’ responsibilities usually include allocating set resources, managing defined budgets and maintaining and

improving internal systems and processes.

In this unit we shall:
?Outline the role of the manager within organisations
?Describe the specific responsibilities of managers in enabling organisations to achieve goals

On completion of this unit you will be able to:

?Describe managerial role and responsibilities
?Understand how managers support organisations to achieve objectives


Unit 4: Communication in the Workplace

All managers and staff must communicate well to operate effectively and efficiently. A breakdown in communication means a

breakdown in the team.

Managers should follow a process of communication to ensure that the message is received and understood by others.
1.Decide on the message: Are you clear about what you want to say, the information you need to supply and the outcome you

are looking for?
2.Prepare the communication: What method of communication will you use to supply the information? Do you need to use more

than one method?
3.Transmit the information: The “when” and “where” must be appropriate to the information being transmitted.
4.Reception: Think about how this information will be received.
5.Reaction to the Message: The most important stage; you want the receiver to take action otherwise the communication

will have failed. The ability and disposition of the receiver will affect their reaction to the communication.
6.Feedback: Check with the receiver that they have understood and acted upon your information.

In this unit we shall:
?Review models and methods of communication
?Focus on the role of the manager in communicating effectively in organisations
?Consider the importance of interpersonal relationships and communication in management

On completion of this unit you will be able to:
?Understand methods and models of communication
?Describe the process and purpose of managerial communication
?Explain how interpersonal skills and communication affect managerial performance


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