1. Please search the Internet and find 3 Videos about Quality. One should describe Joseph Juran’s views or theories, one will describe Deming’s views and the last should explain some of Philip Crosby’s quality theory. Write a short paper explaining the differences between the views and the common elements of these theories. In your paper include the URL of the video and explain which you prefer and why. 800 words minimum.
2. Please explain the Process Capability Ratio. 1. Do you think that this would be a good measure to use. If “YES,” why. If “NO,” why not? 2. What type of process would be best suited for this type of measurement. Please include your references. 400 words minimum.